About

About IPC Topics and me

IPC Topics is a practical IT Service Management blog focused on Incident Management, Problem Management, and Change Management.

I am MB, a Major Incident Manager based in India, working for an IT services company that supports global enterprise clients. I manage major incidents across NA, APAC, and EMEA, handling real-time operational challenges in high-impact environments.

Purpose of this blog

This blog was created to document real-world IPC case studies based on hands-on experience in Incident, Problem, and Change Management. The goal is to facilitate self-learning, knowledge sharing, and help professionals understand how IPC works in real-world production environments.

This is not a formal ITIL training or certification guide. The scenarios discussed reflect practical experience and may not always follow the complete ITIL framework. Readers are advised to use the content for reference and learning purposes only.

Who should read IPC Topics?

Freshers and beginners in ITSM / IPC

Dedicated pages on Incident Management, Problem Management, and Change Management explain core concepts and provide the foundation needed to understand the case studies.

IT professionals and aspiring managers

Once familiar with the basics, readers can explore posts tagged under Incident, Problem, and Change Management to gain insight into real-life scenarios, operational challenges, and interview preparation.

How to get the most value

Engage with the content, take notes, ask questions in the comments, and conduct further research. Combine learning from this blog with online research and AI tools to build a strong understanding of ITIL-aligned IPC practices.

IPC Topics is built for professionals who want practical knowledge, not textbook theory.

— MB
Major Incident Manager

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Welcome to IPC Topics — a blog focused on Incident, Problem, and Change

Hello Reader, Welcome to IPC Topics — a blog focused on Incident, Problem, and Change Management. Who am I? You can call me MB — just my initials for now. At this stage, I prefer to keep my full name private (nothing mysterious… just sensible 😊). Thank you for stopping by. If you are already familiar with ITIL, you’ll know exactly what this blog is about. If you’re new to ITIL or IT Service Management, you might feel a little lost at first — just like I did about four years ago. Don’t worry. That confusion is temporary. If you are interested in Incident Management, Problem Management, or Change Management — collectively called IPC — stick around. This blog is built for that journey. Who will benefit from this blog? If you are planning to start your career as an Incident Manager, Problem Manager, or Change Manager, this blog will help you build clarity. If you’re already in one of these roles with a year or two of experience, the real-life scenarios and practical insights will act as a...
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Real Incident Management Example: File Server Outage After Patching

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